Monday, April 25, 2011

It's...Not Good Customer Service!

I just recently started working for a place with out-of-this-world customer service.  It makes all other places pretty much awful, so if you see an influx of me complaining about bad customer service, this is why.

I walked into It's Sugar the other day, looking for some cherry sour balls.  With all the different candy places around town, I really do like It's Sugar the best.  I first went to one at City Walk in Universal, and I just loved the giant print ads in the front.  It was like Haute Candy, and it was just such an awesome concept, I liked it.  Then I went in, and the candy was awesome.  There was a giant Marilyn Monroe jelly bean statue, and snarky-named candies, and I just fell in love.  I'm not even a huge fan of candy, but they made it so fun that every time I go I want to buy something.

When we finally got one in Town Square, I was so excited.  Then I was disappointed, because it's more like an It's Sugar Express.  It's not as big, the clothing isn't as vast, but hey, at least it was there.  I could get my cherry sour balls.

At the Universal Studios store, the people working there always asked if you found everything okay, and gushed about what you were buying and how much they liked it.  I wish I could say the same for the Vegas location.

I went in the other day and got my batch of candy.  There were three people behind the tiny counter as I approached, one young guy and two women.  After a few seconds the guy noticed I had already plopped down my candy and was sitting there tapping my foot.  He tried to motion to the women that I was there, as the older woman talked on and on about the importance of...customer service.  I swear, you can't make this stuff up.  After the guy finally got their attention, the older women just said to me "She'll help you on this side" and went right back to her conversation.  About good customer service.

The young lady basically just told me my total, and made it seem like I was really bothering her.  When I used a credit card she rudely asked me for my I.D. (something that for a total that small is totally unnecessary) and seemed angry I didn't take the ID totally out of my wallet for her.

If this were an isolated incident, I wouldn't be as angry, but every time I buy something from this location it's the same thing.  People who, even in this economic climate, feel like working is a hassle.

Looks like I'm going somewhere else for my cherry sour balls from now on.
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